The support address
edward@100ai.idNever send your password, session token, verification code, or password-reset link. Arena support will not ask for them.
What to include
- your Arena handle and account email;
- whether you used iPhone, iPad, or the web app;
- your app version and build number, or browser name;
- the room code and approximate time of the issue; and
- what you expected, what happened, and a screenshot if useful.
Common requests
Account access
Include the sign-in method you use. If you can still open Arena, Account settings lets you link Apple, change a password, remove a linked method, sign out, or delete the account.
Microphone, silence, or a missing transcript
Include the room code, device, time, and the exact message shown in the room. Check that microphone permission is enabled for Arena and that the voice check says your microphone is ready before both players begin.
Safety or abuse
Put “Safety” in the email subject and include the other handle, room code, approximate time, and a concise description. Do not retaliate or publish another player's private information.
Privacy or deletion
You can delete your account in Account settings. For access, correction, export, or another privacy request, put “Privacy request” in the subject. Arena may verify that you control the account before acting.
TestFlight feedback
You can send a screenshot and notes through TestFlight, or email support with the build number from TestFlight's App Details screen.
Policies
Read the Privacy Policy and Terms of Use for details about information, shared debate records, and the rules of the room.